Fisa Group´s consulting services
give our clients the opportunity
to benefit from our extensive expertise
in banking technology and processes.
Our talented group of committed professionals
provides quality solutions
using proven methodologies.
Fisa Group offers the following services:
- Business review
- Business systems planning
Analysis, modeling and reconstruction
of workflows and processes
- Requirements analysis
- Data center support
and software development comprise
the following processes:
and feasibility study
- Project plan
- Technical design and approval
- Technical control
- Technical documentation
- User documentation
- Functional quality control
The procedure based implementation
methodology assumes shared responsibilities
with the client.
Roles, tasks, responsibilities and
delivery dates are defined, agreed and monitored.
This methodology reduces risk through constant
monitoring of the project’s advance and milestones.
The key points of the methodology are to:
- Agree a set of clear project deliverables
- Identify critical success factors
- Predefined change control procedures
- Ensure successful knowledge transfer
Deliver business benefits in the
shortest time horizon
- Minimize business disruption
Our professionals have the experience
equired to manage large and complex systems
integrations and implementation projects
based on proven methodologies of the
Project Management Institute (PMI).
Post implementation services include
ia web based help desk with 24 / 7 availability.
This ensures that, in the event of a system problem,
our clients have the necessary support from Fisa Group to ensure continued operations.
Our Help Desk professionals, experienced problem
solvers and fully acquainted with our systems,
provide assistance and answers quickly.
High priority items are attended to immediately.
We provide our clients with complete training
in all our products.
To optimize our training and certification services,
Fisa Group maintains a structured set of courses
with participant prerequisites for all our products.
Our methodology considers the following processes:
Define and agree learning objectives
Agree a course schedule for
all attendees minimizing interruptions
- Arrange logistics
Deliver courses and material
covering theoretical learning, and practical exercises
- Evaluation of participants
- Evaluation of instructor
Training is carried out by our technical
and functional staff who have extensive experience
in both formal training and workshop exercises