Business Support Applications

Business Support Applications have been developed as an integral part of the FISA-Business Platform. Focused on specialist strategic areas of the banking business, they add significant new functionality to your Business Application Products.

They may be integrated at any time and enable you to access real-time information for decision making-purposes.

Business Support Applications currently available are:

• CRM: Provides centralized client data information across all business lines by drawing on the information kept in discreet systems and presents it in a coherent manner. All client interactions are maintained in one place, giving the sales and service staff improved opportunities to cross-sell and up-sell and improve the relationship with the client

 

• Campaign Manager: Administers and controls marketing and sales campaigns and programs for any sector, and permits selection of controlled distribution channels
• Business Rules Engine: Enables financial institutions to record, define, classify and control all policies, standards, criteria and business rules
• Business Analyzer Monitor: Developed for executives who require real-time information to manage the business and meet KPI’s and CSF’s; who need continuous process information to make the best possible decisions