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CONSULTANCY

Consultancy

Fisa Group´s consulting services
give our clients the opportunity
to benefit from our extensive expertise
in banking technology and processes.

Our talented group of committed professionals
provides quality solutions
using proven methodologies.

Fisa Group offers the following services:

  • Business review
  • Business systems planning
  • Analysis, modeling and reconstruction
    of workflows and processes
  • Requirements analysis
  • Data center support

SOFTWARE
DEVELOPMENT

SOFTWARE
DEVELOPMENT


Requirement analysis
and software development comprise
the following processes:

  • Project definition
    and feasibility study
  • Project plan
  • Technical design and approval
  • Programming
  • Technical control
  • Technical documentation
  • User documentation
  • Functional quality control

SYSTEM
INTEGRATION
AND
IMPLEMENTATION

SYSTEM
INTEGRATION AND
IMPLEMENTATION


The procedure based implementation
methodology assumes shared responsibilities
with the client.
Roles, tasks, responsibilities and
delivery dates are defined, agreed and monitored.
This methodology reduces risk through constant
monitoring of the project’s advance and milestones.
The key points of the methodology are to:

  • Agree a set of clear project deliverables
  • Identify critical success factors
  • Predefined change control procedures
  • Ensure successful knowledge transfer
  • Deliver business benefits in the
    shortest time horizon
  • Minimize business disruption

PROJECT
MANAGEMENT

PROJECT
MANAGEMENT





Our professionals have the experience
equired to manage large and complex systems
integrations and implementation projects
based on proven methodologies of the
Project Management Institute (PMI).


INTERNATIONAL
HELP DESK

INTERNATIONAL
HELP DESK


Post implementation services include
ia web based help desk with 24 / 7 availability.
This ensures that, in the event of a system problem,
our clients have the necessary support from Fisa Group to ensure continued operations.


Our Help Desk professionals, experienced problem
solvers and fully acquainted with our systems,
provide assistance and answers quickly.
High priority items are attended to immediately.

TRAINING
AND CERTIFICATION

TRAINING
AND CERTIFICATION


We provide our clients with complete training
in all our products.
To optimize our training and certification services,
Fisa Group maintains a structured set of courses
with participant prerequisites for all our products.
Our methodology considers the following processes:


  • Define and agree learning objectives
  • Agree a course schedule for
    all attendees minimizing interruptions
  • Arrange logistics
  • Deliver courses and material
    covering theoretical learning, and practical exercises
  • Evaluation of participants
  • Evaluation of instructor
  • Training is carried out by our technical
    and functional staff who have extensive experience
    in both formal training and workshop exercises